If you are using an Asterisk-based PBX as our phone system of choice, then these instructions are for you! Using the TAPI integration, you can click on any phone number in ConnectWise (and other Windows programs) to have your Asterisk-based PBX call a Company or Contact from your phone extension. Here is how I have Full Article…
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Use ConnectWise API as Caller ID Source in Asterisk PBX
Intro Does your company use ConnectWise and an Asterisk-based PBX phone system? Does it drive you nuts that you have all kinds of vendor, client and prospect data in ConnectWise – BUT, when those companies and individuals call in, your phone system has no clue who is calling?!?! Well, that is no longer an issue! Full Article…
Dashing Upstart Script
In our article about setting up your own Dashing server using Ubuntu, we ran into an issue of trying to figure out how to start the Dashing service at boot and not using “nohup” to run the service. Thanks to a response by pushmatrix and his link to Travis Reeder’s post on Using Upstart to Full Article…
Dashing: LabTech Agent Count via Meter Widget
We’ve been fighting to get a grip on how all the widgets in the default Dashing project work. With the initial assistance of “dk01“, we were able to figure out how to get our data out of our LabTech MySQL database via a series of code in PHP. The PHP takes the data from MySQL Full Article…
Reset LabTech Ticket count to #1
Hey, So…you wanna start from scratch do ya? You finally figured what Template, Service Plan or Monitor, etc… was creating all that noise and finally you have it under control and now you just want to start from Ticket # 1 again, instead of carrying on from where all that noise left you…at Ticket #152,487 Full Article…
Agent Deployment – GPO
During my time deploying agents, I have used both the Probe method (yes, I know it’s an awful word!) and also via GPO. So far, the GPO has been my ‘weapon of choice’ because not only can you use this method to ‘strategically phase the agent roll-out’ (linking the GPO to one OU [Organizational Unit] Full Article…
Getting Data to Dashing
So you have installed Ruby, setup your dash and seen how ‘pretty it looks’ and you have talked your boss into having one! No? What are you waiting for?? Anyways…The key piece to the puzzle, as with all things, is DATA!! But not just ANY data..this has to be YOUR ‘LIVE’ DATA, coming right out Full Article…
Dashing Project
Overview Dashing is a Sinatra based framework that lets you build beautiful dashboards. Key features: Use premade widgets, or fully create your own with scss, html, and coffeescript. Widgets harness the power of data bindings to keep things DRY and simple. Powered by batman.js. Use the API to push data to your dashboards, or make Full Article…